Frequently Asked Questions

You have questions, we have answers.

What are SCS operating hours?

Our Shipping and Receiving hours are 0700 Monday – 0700 Saturday.

How do I find SCS Facility?

Google Maps

5700 EM Copps Drive
Stevens Point, WI 54482

Alternate GPS Applications

5700 Week Street,
Stevens Point, WI 54482

How do I make an appointment?

To make a Pickup or Delivery appointment, carriers must email appointments@servicecold.biz and provide a complete PO# with a requested date & time. Next-day appointments must be made before 1400 (2:00 pm) or there will be a $150 work-in fee.

Can I get into a dock door earlier than my appointment time?

We are an appointment based facility. All drivers are welcome to check in early, but there is no guarantee of getting into a dock door earlier than your appointment time.

How do I reschedule my pick-up/delivery appointment?

All appointment requests must be made from the carrier via email and can be sent to appointments@servicecold.biz.

Is there parking available?

Yes, SCS has a yard that drivers are welcome to park in if they run out of hours.

How do I pay my $150 work-in/late appointment fee?

SCS accepts exact cash, EFS, COM, and T Checks. We do not accept, credit/debit cards or personal checks and we do not provide change for cash payments.